We use Printful print-on-demand service. This means we will cover full refund or replacement costs for damaged, defective, or lost items within 30 days, but do not accept returns.
Refund Policy
Because every item at CrossPeak is printed to order specifically for you, we operate under the following return policy guidelines:
Damaged, Defective, or Misprinted Items
If your product arrives damaged, defective, or with a manufacturing error, we will issue a free replacement or a full refund.You must submit your claim within 30 days of receiving the product.Please email us at info@crosspeaksoftware.com with your order number, a description of the defect, and a clear photo showing the issue.
Lost Packages
If your order tracking stops updating or fails to arrive, please contact us within 30 days of the estimated delivery date. Once confirmed lost by the courier, a replacement order will be submitted at no cost to you.
Size Exchanges & Buyer’s Remorse
Because products are custom-made upon order placement, we do not accept returns or exchanges for buyer’s remorse, wrong size selections, or wrong color choices. Please review the sizing charts on each product page carefully before finalizing your purchase.
Wrong Address & Unclaimed Shipments
- Address Errors:If an insufficient or incorrect shipping address is entered at checkout, the package will be returned to our fulfillment facility.You will be responsible for reshipment costs once an updated address is verified.
- Unclaimed Orders:Packages returned to the fulfillment center and left unclaimed after 30 days are donated to charity and will no longer be eligible for reshipment.
How to Submit a Claim
Send an email to info@crosspeaksoftware.com with your order number and attached photo proof (if reporting damage). Our team will review the issue and process your replacement or refund within 1–4 business days.